This privacy notice tells you what to expect us to do with your personal information.

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Excellent Development contact details

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Telephone - +44(0)115 778613    Email - Enquiries@excellentdevelopment.net

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What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

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Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

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Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

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• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

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If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

 

 

Our legitimate interests are:

• • It is assumed that people providing us with relevant information to their enquiry is needed to provide a suitable response in return. The parties have freely provided the information to engage with a communication process, to receive a response answering their enquiry. The benefits are assumed to be greater based on the customer asking the initial question and seeking a response.

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Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• • It is assumed that people providing us with relevant information to their enquiry is needed to provide a suitable response in return. The parties have freely provided the information to engage with a communication process, to receive a response answering their enquiry. The benefits are assumed to be greater based on the customer asking the initial question and seeking a response.

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Where we get personal information from

• Directly from you

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How long we keep information

Any forms completed or emails provided will be stored by the email provider for a 7 year period according to their storage policy.

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

​​The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

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Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

 

 

Last updated: 17 September 2024